Return Policy
Last updated: April, 10, 2025
Thank you for shopping at ORDBUUM. We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Returns
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You have 30 days from the date of delivery to request a return.
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To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
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Please contact us at leggo2023@163.com before sending any items back. We do not accept returns without prior approval.
Non-returnable items
The following items cannot be returned:
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Gift cards
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Clearance or final sale items
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Used or damaged products (unless defective upon arrival)
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Personalized or custom-made items
Exchanges
If you received a defective or damaged item, we will gladly replace it. Please email us within 7 days of delivery with your order number and a clear photo of the issue.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
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If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.
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Shipping fees are non-refundable, unless the return is due to our error (e.g. wrong or defective item).
Return Shipping
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Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
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We recommend using a trackable shipping service or purchasing shipping insurance.
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